Return & Refund Service
VITOLI offers a (30) days return policy on all and new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (30) days of delivery will not be eligible for return. If the product(s) received has been opened, used or damaged, no return options will be offered.
Electronic component Special Instructions
Not responsible for issues involving 3rd party products and warranty. For example with issues involving Caddx and DJI, the customer must get warranty support directly from the 3rd party company
Drones built and sold by vitoli carry a (30) day Warranty Policy. In the occurrence of a malfunction will repair or replace it with original or similar accessories.
Each claim should have all proof of defect by mean of photo or video showing clearly the defect of the product. Please create a ticket to send us photos or video of your product, a detailed description of your issue, and a description of what you have already done to fix it. We are happy to solve any problem you may meet. we will ship out a replacement free of charge directly. The consumer will not be charged any fees for approved warranty service.
It is highly recommended that you inspect the products ordered upon receipt and identify and report any issues BEFORE you try to fly, modify, construct or use the product.
You are responsible for shipping costs, customs duties, taxes, customs clearance, and other costs incurred when sending unwanted product(s) for a return to China.